Customer Testimonials
Got my recall work done was very efficient
Thank you! Chris R was very professional. He explains to us everything we need to know about the type of vehicle we are looking for. Other staff member even ask if I get helped while my wife was test driving - they are awesome. As for the vehicle, even if they dont have the vehicle there that evening, he worked with the Manager (thank you, Sir! sorry I didn't catch your name) to get the car from far away and brought it here the next day. Shawn and Markeith P. helped with the paperwork. It was an easy process ...
The staff at Lexus Monterey peninsula are friendly and helpful. The servicing I had completed was done efficiently and on time. The waiting area, along with coffee and snacks are appreciated.
Great place to buy or lease a vehicle. Very friendly staff very knowledgeable regarding each car and the service department is very knowledgeable.
Good service
Julian was a great help in helping me lease a Lexus over Memorial Day weekend. He is knowledgeable, amiable, and courteous. He made the process easy and fast and even helped me think of birthday party activities. Thanks Julian!
We drive literally 400 miles to have our vehicle serviced here. We come to the Monterey Peninsula three or four times a year and I schedule our trips around the service needed for my Lexus. Competent, professional, timely - just outstanding service!
I bought an LC from Julian. I was concerned that purchasing a car from out of state that might present some challenges. But Julian willing to be available… even on his day off to answer my questions and coordinate with finance, tech or outside vendors. Car arrived in perfect condition! Thank Julian.
I bought my Lexus through Julian and had a wonderful experience. He picked me up from the airport and even treated me to lunch at his favorite taco spot. He also spent extra time after I purchased the car to go over some of the buttons and controls that I was not familiar with. Thank you Julian!
The ciustomer Service was excellent
Great experience. Sales consultant was helpful!
(Translated by Google) Excellent service and very friendly and professional staff. (Original) Excelente servicio y su personal muy amable y profesional.
We recently purchased a vehicle from this dealership and we were very pleased with the amazing customer service we were provided with, everyone at this dealership is so kind and courteous. We worked with John and Elena and they were both wonderful helping us during the purchasing process. My husband called ahead and spoke to Elena to let her know we were interested in a vehicle and we wanted come by to see it. When we arrived it was parked up front and ready for us to look at and test drive. Elena also went above and beyond our expectations ...
Excellent in dealing with the customer's needs and attention; a real class act! I HIGHLY recommend Markeith Powell and of course Ken Jones GSM!! Give them the opportunity to earn your business and you won't go wrong.
Got a great deal on my ES 300h at Lexus of Monterey. Ms. Nakita Joshi the General Manager and Mr. John O’Neal salesman made the buying experience simple, faster...
Great deal on my car, salesman Michael was excellent in getting me me into the right vehicle that I was comfortable in..thanks.
Great service...super fast and all work done on time!!
I'm a tough customer and they took good care of me go down to see BJ
This dealership is great at taking superb care of my 15 year old car. I live out of state, but when I go see my family, I call ahead for an appointment. Austin is such a careful service writer, and takes pride in making sure that the details all come together for a smooth experience. Their loaner cars are such a plus! It is worth a few extra dollars to utilize the skills of the mechanics here... they do what they are supposed to do. No "run around" here. I appreciate this dealership!
Very helpful people 👍.
I have called six times, left two messages (even one for the general manager and service manager), and three times the receptionist tried to help, but no-one is calling me back. No call! No service!! I bought my ES300h 18 months ago and they made an agreement they are not living up too. I don’t know what else to do but post this and call the corporate office. This is unacceptable and I’m so very disappointed. This is my third Lexus and second one from this dealership. I can say that I’m genuinely sad as this is ...
Doing business with Ryan, William and Julia was easy and non stressful. Not once did I feel pressured to buy and they sure gave me various options that were beneficial. Great group to do business with. I was treated with kindness and respect. This is why I send friends and family to Lexus Monterey Peninsula, and why I continue to go there. Ryan is a man of his word and goes the extra mile, and took care of me. William and Julia stayed with me even after hours to finish up the paper work and transfer my belongings to the ...
Amazing customer service .. our service advisor Austin is friendly and knowledgeable
Friendly sales staff. Good selection.
Tony is the man!
This was one of the most professional, friendly, easy to work with dealership I've had the pleasure of doing business with. Michael and Andrew were responsive and made the sale extremely easy, even with all of our special requirements. Their pricing was highly competitive and there was no pressure to purchase a bunch of add-ons that we didn't need or want. We would definitely buy from Lexus Monterey again!
Friendly and professional
Great people and service
Friendly and efficient.
I have been searching for my "new" car for the past couple of months. I accidentally came across Lexus Monterey's website and found a nice, reasonably priced, used car. The internet specialist, Jocelyn, reached out to me and we scheduled a test drive for the next day. The manager, Brian, welcomed my husband and me as we waited for John O'Neil. John has been working at this location for about 20 years. He knows his cars and was great to work with - patient, laid-back, and knowledgeable. John presented us the cost and options for payment; but ...
Dealt with Bijan and Ryan (Mgr). Had some items on used 2016 RX350 which was resolved. I believe we got a fair deal so YES I would recommend checking them out. No experience yet on service/maintenance.
Excellent personal touch from service managerd.
(Translated by Google) Excellent customer service, providing a very good quality of specialized technical service adding value to the vehicle and satisfaction to the owner. (Original) Excelente atención al cliente, brindándole muy buena calidad de servicio técnico especializado agregándole valor al vehículo y satisfacción al propietario.
Friendly and thorough service, worth the drive from Capitola.
Great service
They always treated my mother-in-law very well with the last 2 cars she has leased
Nice people, great service.
Good service
We purchased a Lexus 450h F Sport at the Monterey Peninsula dealership. Our salesman, Christopher, was very professional and helpful. He assisted with finding the model and colors we were looking for. The staff at dealership was great and friendly. Sales Manager Andrew provides great service and answered our questions. It was a very pleasant low pressure experience.
(Translated by Google) Great service (Original) Buen servicio
Chris was very helpful.
Nice place