Customer Testimonials

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Google Aug 12, 2021

I bought an LC from Julian.  I was concerned that purchasing a car from out of state that might present some challenges.  But Julian willing to be available… even on his day off to answer my questions and coordinate with finance, tech or outside vendors.  Car arrived in perfect condition!  Thank Julian.

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Google Aug 11, 2021

I bought my Lexus through Julian and had a wonderful experience. He picked me up from the airport and even treated me to lunch at his favorite taco spot. He also spent extra time after I purchased the car to go over some of the buttons and controls that I was not familiar with. Thank you Julian!

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Google Jul 22, 2021

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Google Jun 16, 2021

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Google May 15, 2021

The ciustomer Service was excellent

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Google Apr 19, 2021

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Google Apr 19, 2021

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Google Apr 11, 2021

Great experience. Sales consultant was helpful!

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Google Mar 23, 2021

(Translated by Google) Excellent service and very friendly and professional staff. (Original) Excelente servicio y su personal muy amable y profesional.

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Google Mar 6, 2021

We recently purchased a vehicle from this dealership and we were very pleased with the amazing customer service we were provided with, everyone at this dealership is so kind and courteous. We worked with John and Elena and they were both wonderful helping us during the purchasing process. My husband called ahead and spoke to Elena to let her know we were interested in a vehicle and we wanted come by to see it. When we arrived it was parked up front and ready for us to look at and test drive. Elena also went above and beyond our expectations ...

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Google Oct 7, 2020

Excellent in dealing with the customer's needs and attention; a real class act! I HIGHLY recommend Markeith Powell and of course Ken Jones GSM!! Give them the opportunity to earn your business and you won't go wrong.

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Google Sep 29, 2020

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Google Aug 19, 2020

Got a great deal on my ES 300h at Lexus of Monterey. Ms. Nakita Joshi the General Manager and Mr. John O’Neal salesman made the buying experience simple, faster...

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Google Jun 18, 2020

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Google Mar 13, 2020

Great deal on my car, salesman Michael was excellent in getting me me into the right vehicle that I was comfortable in..thanks.

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Google Mar 9, 2020

Great service...super fast and all work done on time!!

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Google Feb 15, 2020

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Google Jan 13, 2020

I'm a tough customer and they took good care of me go down to see BJ

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Google Jan 11, 2020

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Google Dec 29, 2019

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Google Dec 20, 2019

This dealership is great at taking superb care of my 15 year old car. I live out of state, but when I go see my family, I call ahead for an appointment. Austin is such a careful service writer, and takes pride in making sure that the details all come together for a smooth experience. Their loaner cars are such a plus! It is worth a few extra dollars to utilize the skills of the mechanics here... they do what they are supposed to do. No "run around" here. I appreciate this dealership!

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Google Nov 23, 2019

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Google Nov 22, 2019

Very helpful people 👍.

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Google Nov 17, 2019

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Google Oct 4, 2019

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Google Sep 15, 2019

I have called six times, left two messages (even one for the general manager and service manager), and three times the receptionist tried to help, but no-one is calling me back. No call! No service!! I bought my ES300h 18 months ago and they made an agreement they are not living up too. I don’t know what else to do but post this and call the corporate office. This is unacceptable and I’m so very disappointed. This is my third Lexus and second one from this dealership. I can say that I’m genuinely sad as this is ...

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Google Sep 1, 2019

Doing business with Ryan, William and Julia was easy and non stressful. Not once did I feel pressured to buy and they sure gave me various options that were beneficial. Great group to do business with. I was treated with kindness and respect. This is why I send friends and family to Lexus Monterey Peninsula, and why I continue to go there. Ryan is a man of his word and goes the extra mile, and took care of me. William and Julia stayed with me even after hours to finish up the paper work and transfer my belongings to the ...

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Google Aug 19, 2019

Amazing customer service .. our service advisor Austin is friendly and knowledgeable

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Google Jul 26, 2019

Friendly sales staff. Good selection.

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Google Jul 23, 2019

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Google Jul 19, 2019

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Google Jun 29, 2019

Tony is the man!

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Google Jun 27, 2019

This was one of the most professional, friendly, easy to work with dealership I've had the pleasure of doing business with. Michael and Andrew were responsive and made the sale extremely easy, even with all of our special requirements. Their pricing was highly competitive and there was no pressure to purchase a bunch of add-ons that we didn't need or want. We would definitely buy from Lexus Monterey again!

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Google Jun 4, 2019

Friendly and professional

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Google May 31, 2019

Great people and service

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Google May 15, 2019

Friendly and efficient.

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Google May 8, 2019

I have been searching for my "new" car for the past couple of months. I accidentally came across Lexus Monterey's website and found a nice, reasonably priced, used car. The internet specialist, Jocelyn, reached out to me and we scheduled a test drive for the next day. The manager, Brian, welcomed my husband and me as we waited for John O'Neil. John has been working at this location for about 20 years. He knows his cars and was great to work with - patient, laid-back, and knowledgeable. John presented us the cost and options for payment; but ...

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Google Feb 27, 2019

Dealt with Bijan and Ryan (Mgr). Had some items on used 2016 RX350 which was resolved. I believe we got a fair deal so YES I would recommend checking them out. No experience yet on service/maintenance.

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Google Feb 13, 2019

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Google Feb 5, 2019

Have always trusted this dealership to treat us with honesty and integrity. They haven't disappointed in fifteen years. We appreciate and value the service provided.

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Google Dec 21, 2018

Excellent personal touch from service managerd.

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Google Dec 7, 2018

(Translated by Google) Excellent customer service, providing a very good quality of specialized technical service adding value to the vehicle and satisfaction to the owner. (Original) Excelente atención al cliente, brindándole muy buena calidad de servicio técnico especializado agregándole valor al vehículo y satisfacción al propietario.

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Google Nov 28, 2018

Friendly and thorough service, worth the drive from Capitola.

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Google Nov 25, 2018

Great service

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Google Nov 16, 2018

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Google Nov 1, 2018

They always treated my mother-in-law very well with the last 2 cars she has leased

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Google Sep 20, 2018

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Google Sep 14, 2018

Nice people, great service.

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Google Aug 4, 2018

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Google Jul 21, 2018

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Google Jul 13, 2018

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Google May 27, 2018

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Google May 26, 2018

Good service

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Google May 14, 2018

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Google Apr 7, 2018

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Google Mar 27, 2018

We purchased a Lexus 450h F Sport at the Monterey Peninsula dealership. Our salesman, Christopher, was very professional and helpful. He assisted with finding the model and colors we were looking for. The staff at dealership was great and friendly. Sales Manager Andrew provides great service and answered our questions. It was a very pleasant low pressure experience.

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Google Feb 25, 2018

(Translated by Google) Great service (Original) Buen servicio

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Google Feb 18, 2018

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Google Jan 14, 2018

Chris was very helpful.

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Google Jan 11, 2018

Nice place

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Google Jan 7, 2018


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